Privacy
Policy

Information covered by this notice

This Policy applies to information collected through this website, our parking facilities and operations, daily and monthly parking programs, valet and parking-management services, customer support and other interactions with Exclusive Parking.

The information involved depends on how you interact with us. It may come directly from you, be generated through website or parking activity, or be provided by a parking platform, payment provider, property client or technology partner.

Information we may collect

Information you provide

This may include your name, email address, telephone number, mailing or billing address, account details, employer or company information for business accounts, the contents of communications and other information needed to provide a requested service.

Parking, vehicle and transaction information

Depending on the service, we may receive or maintain a vehicle’s make, model, color and license plate; parking location; entry and exit activity; parking dates and times; monthly-account or valet-ticket data; reservation and access information; transaction amount and status; and information connected with an incident, complaint or claim.

For property or business parking programs, records may also include client information, authorized users, parking assignments and billing details.

Payment information

Payments may be handled by independent payment companies or parking platforms. Those providers may collect card and billing information required to complete a transaction. We do not intend to store complete payment-card numbers on this website’s servers.

Website and device information

When you visit our website, technical data may be collected automatically, such as IP address, browser and device type, operating system, general location derived from IP, referring page, pages visited, access date and time, and interactions with the site.

How we use information

We may use information for legitimate operational and business purposes, including to:

• Provide daily, monthly, valet and property-management services
• Create and administer customer or business accounts
• Process and document payments and confirm reservations
• Manage facility access and parking eligibility
• Communicate about accounts, billing, facilities or operational changes
• Answer questions and provide customer support
• Investigate incidents, damage reports, complaints or claims
• Detect unauthorized parking, misuse or fraud
• Protect customers, employees, facilities and property
• Maintain business, accounting and transaction records
• Improve services and website performance
• Meet contractual, legal, tax, insurance and regulatory requirements
• Establish, exercise or defend legal claims

Online platforms and service providers

SpotHero

Online daily parking reservations may be offered through SpotHero. Information submitted directly to SpotHero is handled under its policies. SpotHero may provide us with information needed to recognize and fulfill a reservation.

QeasyPark

Online monthly enrollment and account administration may be offered through QeasyPark. Information submitted to QeasyPark is subject to its terms and privacy practices. Information needed to establish, bill, administer or support a monthly account may be shared with Exclusive Parking.

Other providers

We may work with providers of payment processing, website hosting, parking technology, communications, customer support, accounting, professional services, security and fraud prevention. We may give them information reasonably necessary to perform services for us.

When information may be disclosed

Where we provide parking for a hotel, residential property, property owner or other client, information may be disclosed as needed to operate the service, administer an account, resolve a customer issue, investigate an incident or meet contractual responsibilities.

Information may also be disclosed to comply with law or legal process, answer a lawful government request, cooperate with law enforcement, prevent or investigate fraud, protect safety, rights or property, address an insurance claim or establish and defend legal rights. Information may transfer as part of a merger, acquisition, reorganization, financing or sale of assets, subject to applicable law.

Cookies, protection and retention

Cookies and similar technology

Our website may use cookies or similar technologies for essential functionality, security, preferences, analytics and experience improvement. Most browsers provide controls for cookies; disabling required cookies may affect site operation. Additional choices will be offered where applicable law requires them.

Security and retention

We use reasonable administrative, physical and technical measures designed to safeguard personal information. No online transmission, storage system, payment service or security method can be guaranteed completely secure.

Information is retained for as long as reasonably necessary for operational, legal, tax, accounting, insurance, contractual and recordkeeping purposes. When information is no longer reasonably needed, it may be deleted, anonymized or otherwise disposed of consistent with applicable requirements.

Your privacy choices and requests

Depending on applicable law and where you live, you may have rights to request access to certain information, learn how it is used or disclosed, correct inaccurate data, request deletion subject to exceptions, receive a portable copy where required, or exercise other legal rights. We may verify your identity before fulfilling a request.

California residents

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies, California residents may have additional rights. These can include rights to know, delete and correct; to opt out of certain sales or sharing; to limit certain uses of sensitive personal information where applicable; and to exercise rights without unlawful discrimination.

Nothing in this Policy creates rights beyond those provided by applicable law or represents that a specific statute applies where it does not. Send a California privacy request to info@exclusiveparkingsf.com with “California Privacy Request” in the subject line.

Other privacy provisions

External services

Our website and services may link to independent reservation, monthly parking, payment, mapping or technology services. We do not control their privacy, security or data-handling practices. Review their policies before providing information directly to them.

Information concerning minors

Our commercial parking services are not directed to children. We do not knowingly seek to collect children’s personal information in violation of applicable law. If we learn that this has occurred, we will take appropriate steps to address it.

Email and customer communications

We may send service-related communications about reservations, accounts, payments, facility operations, safety and requested services. Promotional messages may be sent where permitted; recipients can use the unsubscribe instructions or contact us. Opting out of promotions does not stop necessary transactional or service messages.

Updates to this Policy

We may revise this Policy when business practices, services, technology or legal requirements change. The current version will be posted here with an updated effective date.